Return policy of your order
Your Happiness Guarantee
Every article you order at and in the JSIGN Online Shop is printed by hand at Spreadshirt for you. That’s what sets us apart from traditional mail order companies. We can not simply return the exchanged goods to the warehouse and resell them. Nevertheless, we want you to be completely satisfied with your order. JSIGN is the Christian fashion brand for young and old.
30-day return guarantee
Exchange your order within 30 days from the order date, regardless of whether you do not like the article or do not like it. We offer you the following options in each case:
- Exchange for a new product
- Exchange for a voucher to be redeemed towards your next order
- Refund of your product cost as long as the product was not designed specifically for you
Use the link in the e-mail dispatch confirmation. Or call +1 800 381 0815. You can also send an email to service@spreadshirt.com.
A refund of the purchase price is possible, provided that the product ordered was not designed by you personally. Unrequested returned items we can not edit.
How you can avoid returns
1. Receive a sample before placing a volume order
When planning an order for you and your team, you may be unsure about what sizes, styles and colors to order. Please order plain products without prints first, as we can take these back without a problem. If you order e.g. one T-shirt with print to test the print quality, we will accept the return and give you a voucher or a new product. This way, you’ll help protect the environment and save resources.
2. Read the order confirmation email straight away
Maybe you feel like changing the text or design. If this is the case, please follow the link in the confirmation email and cancel the order immediately before it goes to print. You can then go back to your order, change it and place it again.
3. Calculate with a buffer period
We’re quite fast, but we can’t make any guarantees. This may be due to reasons relating to design issues, product stock and delivery times. If your order doesn’t arrive in time for a birthday, wedding anniversary or the farewell party of your colleague, this does unfortunately not constitute a reason for a return. If you need something super fast, use the Express Option to get your order as fast as possible.
You’ll find all the information you need including cancellation rights and our complete return policy in our GT&C.
